Kanekt 365 To Share Innovative Call Center Technology At the International Pizza Expo
(Laconia, NH) The QSR industry has increased exponentially in recent years, with more consumers choosing to order food online. This increase is expected to grow from 215.69B in 2021 to 388.74B in 2028. Kanekt 365 saw a need for innovation to help the pizza industry keep up with this incredible growth.
Kanekt 365 has made some exciting changes using Artificial Intelligence going into 2023. This new multichannel order-taking platform makes them a thought leader in the call center industry. But, more importantly, they offer tremendous benefits to the pizza industry, including franchisors, franchisees, and independent QSR owners. AI will allow restaurants to be ready for the expected growth and cut costs simultaneously.
Companies are always looking for ways to increase efficiency and productivity in today’s fast-paced world. That’s why Kanekt 365 is excited to announce its latest innovation in the call center industry. While AI has been around for a while, its use is still evolving. This cutting-edge technology offers many advantages for restaurants, including increased efficiency, productivity, and cost savings. In addition, the Kanekt 365 platform is also very user-friendly, making it easy for QSR owners to learn and use. With its many advantages, Kanekt 365’s new call center technology will revolutionize how restaurants fulfill their orders. Franchisees can choose 100% AI-based order taking, 100% human agent order taking, or a combination of the two. AI decreases errors and enhances the customer experience. With this outstanding customer service, restaurant owners will see more returning customers.
One exciting addition is that orders can be taken by virtually any device, making it multichannel and multilingual augmented. Kanekt 365 will still take phone orders, but they also take in-app orders, voice-activated orders through devices in the home, from the car, and more.
“The larger the number of restaurants an owner has, the better the benefits we can offer them,” says Jeff Morin, President. “With a recent downturn in the market and consumer spending expected to decrease, the convenience of the Kanekt 365 ordering platform is one way to keep customers coming back.”
Kanekt 365 offers restaurants a start-to-finish ordering platform that will reduce missed calls, increase average ticket sales, include a soft upsell on every order, and combine AI with human agents to ensure the accuracy of every ticket. These new features increase profits for any restaurant that uses Kanekt 365.
Since it opened, Kanekt 365 has increased to handling over 200,000 calls per week for over 800 restaurants. With the addition of new technology, the number of calls that can be taken will grow exponentially to keep up with the expected increase.
During its years in business, Kanekt 365 has been dedicated to providing restaurants with innovative solutions that improve customer service and increase efficiency. As a result, they have become one of the leading providers of call center services in North America.
For more information on Kanekt 365 or its services, please visit us at booth 1663 at the International Pizza Expo, www.kanekt365.com, or email info@kanekt365.com.
